Top Three Challenges Brands Face with a 3PL and How Barrett Solves Them

Katherine Wroth • July 25, 2024

Most companies second-guess outsourcing their fulfillment operations due to uncertainties and fears. Businesses across industries often face common challenges when working with logistics companies before finding the right 3PL partner. In a recent discussion, , Senior VP of Customer 91国产 at Barrett Distribution, highlighted three common pain points brands typically face when working with a 3PL and how Barrett addresses these issues.

1. Transparency Around Billing and Service

One of the most frequent pain points Bryan mentioned is the lack of transparency around billing and service. Brands often feel left in the dark, unsure of what is happening with their 3PL partner. This lack of clarity can lead to confusion and mistrust. We prioritize clear communication and transparency. We ensure our clients have access to detailed and understandable billing information and real-time updates on their services. This approach builds trust and fosters a strong, collaborative partnership.

2. Service Level Issues

Service level issues, such as on-time fulfillment, inventory accuracy and shipping speed, are critical areas where many 3PLs fall short. Bryan emphasized the importance of basic blocking and tackling – ensuring that the fundamental aspects of logistics are executed flawlessly. We excel in these areas by leveraging state-of-the-art technology and a dedicated team of professionals committed to meeting and exceeding service level expectations. Our clients can rely on us for accurate inventory management, timely shipments and exceptional customer service.

3. Scalability and Omni-Channel Experience

Scalability is another significant challenge for brands, especially those looking to expand their omnichannel presence. Newer companies often struggle to scale their operations effectively, particularly when transitioning from direct-to-consumer to retail channels. Bryan noted that many brands turn to us for our extensive experience and ability to scale operations. With over 24 locations and a seasoned team, we provide the infrastructure and expertise to support brands growing and diversifying their channels. Our comprehensive solutions help brands achieve scalability and maintain high performance across all channels.

Conclusion

Navigating the complexities of logistics can be daunting, but with the right 3PL partner, brands can overcome common pain points and achieve operational excellence. At Barrett, we are committed to providing transparency, exceptional service levels and scalable solutions to help our clients succeed. By addressing these key challenges, we ensure our clients can focus on what they do best – growing their business.

Ready for your level-up 3PL partner? Contact us today to speak with one of our 3PL customer solution experts.

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Returns 2.0: Tech-Enabled Reverse Logistics powered by Two Boxes and Barrett Distribution Centers

By Katherine Wroth • June 19, 2025

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By Katherine Wroth • June 9, 2025

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By Katherine Wroth • June 2, 2025

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