Case Study: Empowering Customer Experience with Modern Data Stack and Tableau Cloud Integration

Katherine Wroth • January 24, 2025

Industry Challenge


In today’s logistics landscape, companies face hurdles such as fluctuating customer demand, rising costs due to inflation, and supply chain disruptions. To stay competitive, logistics providers must prioritize cost reduction and service quality. This entails adopting modern tools to offer customers greater visibility into their operations and associated costs. By leveraging analytics and enhancing transparency, companies can improve efficiency, streamline processes, and deliver exceptional customer experiences.


Barrett Specific Challenges


Barrett, committed to customer satisfaction and operational excellence, encountered significant challenges:


  • Customer Satisfaction: Customers demanded frequent and accurate visibility into supply chain operations, affecting our Net Promoter Score (NPS) and trust.


  • Poor Visibility: Inadequate visibility across the supply chain caused delays and eroded customer trust, hindering proactive decision-making.


  • Metric Visibility and Transparency: Limited visibility and manual metric calculations hindered meaningful insights and continuous improvement.


  • Customer Communication/Working Relationship: Numerous inquiries strained resources, necessitating streamlined touchpoints and proactive communication.


Feedback from clients underscored the urgency to revamp reporting and analytics for improved transparency and alignment with customer expectations.


Solution: Modernizing Data Stack and Analytics Strategy


To address these challenges, Barrett revamped its data stack and analytics strategy:


  • Snowflake Implementation: Consolidating data into one platform improved visibility and decision-making speed across the supply chain.


  • Tableau Cloud Partnership: Leveraging Tableau's embedded analytics product and APIs enabled seamless integration of dashboards into the customer-facing portal, providing real-time insights.


Driving Value for Our Business and Our Customers


  • Transparent Cost Breakdown: By providing customers with transparent cost breakdowns, Barrett enabled informed pricing decisions tailored to different channels and partners.


  • Streamlined Communication: Improved visibility and collaboration streamlined business planning and cost forecasting, enhancing decision-making and alignment.


  • Elevated Customer Experience: Self-service capabilities and responsive inquiries improved NPS scores, enriching overall customer experience.


  • Revenue Growth: Enhanced offerings led to a 13% increase in close rate, equating to an estimated $20M to $30M in new business annually.


  • Prevention of Missed Opportunities: Prior deficiencies in reporting tools and visibility potentially cost $75M annually. Feedback from prospects highlighted areas of improvement, emphasizing the importance of customer-focused metrics.


By addressing these challenges and leveraging modern technologies, Barrett not only enhanced its own operations but also empowered its customers to thrive in a dynamic logistics landscape.


About Barrett Distribution Centers

At Barrett, we solve challenges and build solutions that drive transparency, efficiency, and customer satisfaction.


If you'd like to streamline your supply chain or elevate your customer experience, contact us today for a complimentary supply chain consultation with a seasoned 3PL expert.

Recent Blog Posts

By Katherine Wroth December 9, 2025
FOR IMMEDIATE RELEASE Franklin, MA — Barrett Distribution Centers , a leading third-party logistics provider recognized for its expertise in eCommerce and omnichannel fulfillment, is proud to announce a new partnership with Maxwood Furniture to support its Western US DTC fulfillment operations. The partnership marks a significant milestone for Maxwood as the company continues to scale its nationwide distribution strategy. Maxwood Furniture is a global manufacturer of precision-engineered wood furniture with more than 20 years in the market. The company offers several distinct brands and product lines that ship from its US-based distribution centers or directly from its 1.3 million-square-foot factory in Vietnam. Maxwood serves retailers, design and procurement firms, hotel groups and turnkey project companies around the world. “We walked away from our visit to Barrett’s Montebello operations genuinely impressed with the visibility their systems provide,” said Heidi Germann , senior manager of operations at Maxwood. “Their integration, reporting and thoughtful approach to network design really stood out. Barrett’s geographic footprint fits where we’re headed and their team’s thoroughness helped us determine the best transition path.” After the initial transition, Barrett will begin planning a Dallas warehouse location to support Maxwood’s continued growth. “We are excited to partner with the Maxwood Furniture brand and team,” said Mark Healy , vice president of customer solutions at Barrett. “Our companies are aligned culturally and operationally, which creates a powerful combination to support Maxwood’s market-leading growth initiatives.” The launch is scheduled for mid December with outbound DTC order processing beginning shortly after. About Maxwood Furniture: Maxwood Furniture is a family-owned and operated import and wholesale business that designs, manufactures, and distributes solid wood furniture products across North America and around the globe. Our products are meticulously engineered in our fully accredited factory to meet or exceed US & EU safety standards. We manufacture using the latest equipment & best materials, including industrial-grade hardware, to create products that are made to last. Our customers range from designers to small independent & large retailers such as Rooms to Go, Jordan’s Furniture, and Bernie & Phyl’s. About Barrett Distribution Centers Since 1941, Barrett has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. Barrett continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, Barrett is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact Barrett directly here . Official Release Here
By Katherine Wroth November 28, 2025
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